FAQs

Track my order

1. When will I get my tracking number?

Once the order has been processed, a tracking number usually takes 5-7 business days to be generated and another 5-7 business days to be updated with details.

2. How do I track my order?

Option 1: Click hereand provide your order information to check the order status.

Option 2: Check your fulfilled confirmation to get the tracking number. You can check the tracking details with that.

3. Why has the tracking status not been updated? What should I do?

Tracking information may not be updated immediately for some reasons.. Here are some reasons why tracking information has not been updated for a several days:

  • It has just been created. After being sent out, your tracking number will need up to 7 days to be updated due to delays between the scanning events and the website's updates. During this time, there might be no event on the tracking.

  • The package may not be scanned until it reaches the regional hub near the destination.

  • The package is in transit between the origin and the destination country. The tracking information should pick up again once your packages reach your local country.

  • The package arrived in the destination country. With international shipping, once the package lands in your country (destination), the tracking link will stop updating but it does not affect the delivery process.

Kindly noted: the delivery time frame is valid regardless of the tracking information's availability online.

If your tracking status has not been updated for over 10 days, please contact us to be supported right away.


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