FAQs

Shipping & Delivery

1. Where do we ship from?

We are a US-based company operating with 3 fulfillment centers. We have warehouses in the U.S, UK, and Australia. All orders are shipped from the warehouse closest to the shipping address provided at checkout. 

However, we cannot promise an order will be shipped from a certain warehouse as stock may be limited in select warehouse locations. In this case, order will ship from the warehouse that has sufficient stock. 

2. How long does delivery take?

Processing time for personalized items may take longer than normal, from 5 to 7 business days. Once the shipment is loaded on the plane, estimated delivery is 5-8 business days for the United States, and 18-24 business days for other countries.

Please note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as delays in holiday seasons. Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.

3.  I need my order fast, do you guys provide expedited shipping?

Unfortunately, we do not offer expedited shipping.

4. Will I be charged with customs and taxes?

Whether you will be charged with customs and taxes or not depends on your shipping address, because Tax, along with Custom fees, is regulated by destination countries. 

By saying that, prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout, before you complete the order.

Currently, European shipping addresses may be added VAT tax in the receipt during checkout. It has been regulated that all sales transactions of goods or services that are not part of the other levels will be applied to the standard VAT tax of 20%.

5. Why are my items shipped separately?

If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. (Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout)

Due to the different processing times and shipping locations, we are unable to combine shipments. You will receive a shipping notification for each shipment in your order.


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