FAQs

Replacement & Refund

1. When can I get a refund or replacement?

Click here for a list of cases that are qualified for a refund or replacement. 

For further assistance, don’t hesitate to contact us at support@gossby.com.

2. How do I request for a new replacement?

To proceed with the replacement quickly, please include a photograph demonstrating the issue and send it to support@gossby.com for further assistance. 

Kindly noted: We can only handle your claims if we’ve received the information within 30 days from order date. If you’ve placed the products for more than 30 days, your claims might be refused.

3. How do I return an item?

Currently, we do not have policies regarding the return of an item. 

If you are having issues with your purchases, please contact us within 30 days from your order confirmation date via support@gossby.com or chat box for further assistance with your order number and the problem details. Our Customer Service team will review your request and send back prompt solutions such as a refund or a replacement. 

4. When will I receive my refund?

  • All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of cancellation request. 

  • In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.

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