FAQs

My Order

1. How do I change or cancel my order?

In the event you wish to cancel or change your order, please contact us within 12 hours upon confirmation of the order via support@gossby.com. Please keep in mind that any cancellations after 12 hours upon approval of the order will no longer be allowed.

2. Can I change my shipping address after placing an order?

If you wish to change your shipping address, please contact us at support@gossby.com within 12 hours after placing your order. Our Customer Service will check your order and confirm ASAP.
Your shipping address cannot be changed after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational one as we do not know how long the destination's customs department will have the package on hold.

3. When will I get my tracking number?

Once the order has been processed, a tracking number usually takes 5-7 business days to be generated. Please take note to allow 5 to 7 business days for your tracking information to be updated.
In the following cases:
  • You haven’t received your tracking number within 5 business days

  • Tracking status is “not available” within 2 to 3 business days from the time you have received your tracking number

  • Then kindly send us an email at support@gossby.com

4. How do I track my order?

To track your order:
  • Click “Track Order” at the top of Gossby page

  • Enter your tracking number to check the order status

5. Why has the tracking status not been updated?

Tracking information may not be updated immediately in several cases, especially with registered airmail shipments. However, please rest assured your item is on its way.
Here are some reasons why tracking information has not been available yet:
  • There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please be patient for a few more days and try again later.

  • The package may not be scanned until it reaches the regional hub near the destination.

  • The package is in transit between the origin and the destination country. The tracking information should pick up again once your packages reach your local country.

  • Some shipments are not trackable, for example, flat rate shipping. (Unless a tracking number was purchased during the checkout).

Please note that most parcels will be received within 15-25 business days after the shipment date.

The delivery time frame is valid regardless of the tracking information's availability online.

If your tracking status has not been updated for over 10 days, please contact us via support@gossby.com and we will assist you.
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