Replacement & Refund
1. Am I eligible for a refund or replacement?
Click here for a list of cases that are qualified for a refund or replacement.
For further assistance, don’t hesitate to chat with our agents.
2. How do I request a new replacement?
To proceed with the replacement quickly, please include a photograph demonstrating the issue and send it to our livechat agent for further assistance.
Note: We can only handle claims if you contact us within 30 days of receiving your order. Claims made after 30 days of receiving the products may be refused.
3. How do I return an item?
Currently, we do not have policies regarding the return of an item. Instead, Kindly refer to our refund and replacement policy and these questions above.
4. When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to your bank account within 5-10 business days after we have processed your cancellation request.
In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance
