Gossby

FAQs

1. How to track my Gossby order?

Option 1: Go to Track order page on the Gossby website and provide your order information to check.
Option 2: Track your order from your order confirmation email. Click on the Manage or Track order button at the email footer.
Option 3: Find tracking links directly on the fulfillment email we sent when your order was shipped.
Option 4: View order status on your Gossby Account

For detailed instructions, you can visit our Helpdesk. If you can't track your order, please recheck your Email, and your Order ID or contact us to get support.

2. Why has my order tracking status not been updated? What should I do?

Tracking information may not be updated immediately for some reasons, such as:


- The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.

 - The package may not be scanned until it reaches the regional hub near the destination.

 - The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.


We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.

3. What does the total price include?

Your total payment = product prices + shipping fee + tax (if any)

- The Discount code only applies to the item subtotal, not the total price
- The shipping fee is calculated based on weight and the shipping destination.
- Tax is only required in some countries, the detailed explanation can be found in the question below. To get more detail about Tax, please visit please visit Tax - Frequently asked questions

Therefore, the shipping fee and tax will be added on the checkout page after you provide your shipping address.

4. Will I be charged with customs and taxes?

It depends on your shipping address, because Tax and Custom fees are regulated by destination countries. Currently, the VAT Tax is applied to some of the European countries.


- Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout, before you complete the order. Currently, European shipping addresses may have VAT tax added in the receipt during checkout. It has been regulated that all sales transactions of goods or services that are not part of the other levels will be applied to the standard VAT tax of 20%.


- Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country's Customs department will inform you if there is a charge.


 To know more about taxes applied on Gossby, you may visitTax - Frequently asked questions

5. How do I find more information about Gossby products?

To get more information about a product such as size charts, types, color & safety precautions, please visit Gossby product information

If you need further help, contact us to get assisted by a real agent

6. How to get a Gossby discount code?

- Subscribe on our website to get 10% off.
Note: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests. Please wait and recheck all your mailboxes even the spam folder before placing your order.

- Chat with us if you don't receive the email after waiting

If you have issues applying a discount code to your order, please visit Gossby Promotion code

7. Why did I not receive the welcome discount code after subscribing?

The email including a welcome code will be sent after the first email confirming your subscription to Gossby. This email with the discount code usually takes 5-10 minutes to be successfully delivered to your mailbox. If you have not received this email, please:
- Check if you enter the correct email.
- Wait for 15-20 minutes and double-check your mailbox.
This email might be going to spam or another folder such as a promotions folder. In this case, please check those folders and mark emails from Gossby as not spam.

8. Can I change my shipping address or design after placing an order?

Only within the first 2 hours since the order was placed, you can change your shipping address or design options (hair, color, quotes....) and you can do it on your own. You can check how to do it here

After that timeframe, please contact us via live chat so we can check it for you, as we can not guarantee that the design can still be edited.

Please keep in mind that any edit request after 6 hours upon approval of the order will no longer be allowed.

9. How do I cancel my order?

You will have 2 hours after placing an order to cancel it yourself. Check how to cancel the order on your own at this article.
After this timeframe, if you wish to cancel, please chat with us. We will verify and confirm if the order can still be canceled.

Please keep in mind that any cancellation after 6 hours upon approval of the order will no longer be allowed.

10. Where does Gossby ship from?

We are a US-based company operating with several fulfillment centers around the world. We have warehouses in the U.S, UK, EU, Australia and Canada.

All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.

11. Can I use expedited shipping?

Expedited shipping, also called Express shipping is only available for shipments to United Kingdom, United State, Canada and Australia.

Our team will definitely extend the Express shipping line to other countries in the near future.

12. Why are my items shipped separately?

If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout.

You will receive a shipping notification for each shipment in your order. If the second package does not arrive after 5-7 business days after the first package arrived, chat with us and you will be assisted right away.

13. Can I return my order from Gossby?

Currently, we do not have policies regarding the return of an item. For a refund or replacement, you do not need to return the defective item you received.

14. Can I use multiple addresses on one order?

Unfortunately, each order will be shipped to only 1 shipping address. If you want your items shipped to different addresses, please make separate orders. 

16. Can I include a receipt or a gift card on my package?

Currently, it is not possible to contain a receipt or a gift card in a package. We will make sure to add the gift card option in the near future along with the package.

17. Why did I receive a "Verify your Gossby account" email?

There can be two reasons for this:
- You have just purchased at Gossby as a guest (without an account).
- You purchased at Gossby a long time ago.
Since we don't want you to miss the chance to use Gossby account and have cool incentives from there, our system will help you create an account connected to your email automatically. However, this account still lacks a password and also your final verification. That's why you receive this email.

After verifying your email successfully, please set up a new password by using Forgot Gossby password to log in.

With a Gossby account, you will have many benefits from it. Check the details of those features at Gossby account overview or just contact us for further assistance.

FAQs